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Overview of our 24/7 Service Desk

KompiTech’s Service Desk ensures the delivery of high-quality service to our customers in a timely manner.

KompiTech 24/7 Service Desk

It’s your single point of contact in handling communication around raising and tracking tickets about incidents or service requests.

24/7 Service Desk Team

Our IT Service Desk is available across multiple languages and time zones. With a team of fully-qualified and experienced IT professionals, we offer 24/7 remote IT help for the efficient resolution of time-sensitive incidents and management of service requests.

We cover your IT needs round-the-clock: during outside office hours, on weekends, and on public holidays.

KompiTech Service Desk Features and Benefits

To ensure cost and service delivery efficiency, our 24/7 Service Desk leverage KompiTech BLiTS ITSM tools for:

  • Service request management
  • Incident management
  • Knowledge management
  • Problem management
  • Change management
  • Billing
  • Reports

Our innovative ITSM tool acts as a single intuitive point of IT service management. It enables automation for seamless management of service delivery including real-time ticket resolution monitoring, live updates, and Smart Contract technology for maximum transparency on service terms, agreements, and processes.

Service Included

IT Staffing

IT Staffing

  • Dedicated Full-time Staffing
  • Temporary IT Staffing
  • Field Service Technicians
  • On-Demand IT Staffing
  • Remote IT Staffing
Read more
Conferencing Solutions Support

Conferencing Solutions Support

  • Overview
  • Supported Solutions
  • Services and Benefits
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Digital Workspace

Digital Workspace

  • End User Computing
  • 24/7 Service Desk
  • VIP Support
  • Work From Home Support
  • Windows Roll/Out
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End-User IT Support

End-User IT Support

  • PCs
  • Printers
  • Phones
  • Conferencing Solutions
  • Retail POS
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Mobile Devices Support

Mobile Devices Support

  • Overview
  • Supported OS
  • Supported Devices
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PC Support

PC Support

  • Overview
  • Supported Devices
  • Services and Benefits
  • Why KompiTech PC Support Services?
Read more
Printer Support

Printer Support

  • Local Printers
  • Multi-Functional Devices
  • Network Printers
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Retail POS Support

Retail POS Support

  • Overview
  • Hardware Repair and Maintenance
  • Onsite Field Technicians
  • Services and Key Benefits
Read more
IT Hardware Procurement

IT Hardware Procurement

  • PCs
  • Servers
  • Handheld Devices
  • Network Hardware
  • Storage Devices
  • Teleconference Components
Read more
IT Infrastructure Management

IT Infrastructure Management

  • LAN/WLAN Management
  • Systems Management
  • Cloud Services and Migration
Read more

Key Benefits of our Service Desk

offered on KompiTech BLiTS ITSM Platform

+70%

+70%

Faster ticket resolution achievable through BLiTS autonomous service platform combined with our proactive local support engineers.
60%

60%

Cost reduction through automation and IT support costs associated with multi-layers of IT providers or sub-contractors.
100%

100%

Service efficiency, real-time communication flow, and full-service visibility to customers.

A whole free month to try out

KompiTech BLiTS PC Support Service

  • Access to our 24/7 Service Desk
  • Experience a new innovative Service Desk approach powered by
    KompiTech BLiTS ITSM Autonomous service transformation
  • Multiple language support across multi-geolocation
  • Trained Service Desk agents that are aligned with your processes
  • Access to experienced and professional KompiTech technicians
  • Request IT help anywhere globally
  • Instant platform access utilising KompiTech online legal agreement,
    no prolonged legal contract process
  • Pay by invoice or credit card
  • Pay per hour of service
  • Up to 10 tickets included in the basic package
    Have more monthly tickets? See other packages
From $349 per month
$
0

for the first month

Create a Ticket
No credit card required