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Our Managed Services

Digital Workspace

Digital Workspace

  • End User Computing
  • 24/7 Service Desk
  • VIP Support
  • Work From Home Support
  • Windows Roll/Out
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Global Field Engineers

Global Field Engineers

  • Global Onsite Field Engineers
  • IMAC Services
  • Projects
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IT Infrastructure Management

IT Infrastructure Management

  • LAN/WLAN Management
  • Systems Management
  • Cloud Services and Migration
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Key benefits of Managed IT Services

Fully automated service tracking system for centralised IT outsourcing
Fully automated service tracking system for centralised IT outsourcing
Real-time pricing visibility based on urgency and availability
Real-time pricing visibility based on urgency and availability
Customised online contractual process with smart contract capabilities
Customised online contractual process with smart contract capabilities

Seamless Integration

BLiTS provides seamless integration with your existing ITSM Tools or use as a stand-alone ITSM system.

Salesforce
Servicenow
Jira
Ivanti
bmc
Manage Engine
Slack
Fresh desk
CASE STUDY (SOLUTION PROJECT)

Transformed ITSM Outsourcing

Overview
A leading global supplier of technology, automation, and services for the manufacturing and energy industries with a revenue of 3,5 bln EUR and 13 000 em ployees in 33 countries.

Challenges
The client was looking for a comprehensive solution in order to provide support regionally in multiple countries, or even globally, which required an initial consultation to understand the customer’s corporate environment and IT infrastructure fully.

They were seeking an outsourcing partner to coordinate different IT providers in each country and support the in-house IT team based in the headquarters, and:

  • Resolve communication issues with multiple providers,
  • Lower IT operation costs,
  • Elevate the overview of services provided in each country,
  • Iniform IT processes, cost controls and billing process,
  • Centralise uniform ITSM and manage costs in real-time.