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Key Benefits of Ad-Hoc Support

+70%

+70%

Faster incident resolutions with automated processes through the BLiTS mobile app.
-30%

-30%

Reducing IT service costs and providing a license-free IT service management tool.
100%

100%

Data accuracy and transparency

Ad-Hoc IT Services

IT Staffing

IT Staffing

  • Dedicated Full-time Staffing
  • Temporary IT Staffing
  • Field Service Technicians
  • On-Demand IT Staffing
  • Remote IT Staffing
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24/7 Service Desk

24/7 Service Desk

  • Overview
  • 24/7 Service Desk Team
  • Key Features
  • Key Benefits
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Retail POS Support

Retail POS Support

  • Overview
  • Hardware Repair and Maintenance
  • Onsite Field Technicians
  • Services and Key Benefits
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Conferencing Solutions Support

Conferencing Solutions Support

  • Overview
  • Supported Solutions
  • Services and Benefits
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Mobile Devices Support

Mobile Devices Support

  • Overview
  • Supported OS
  • Supported Devices
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Printer Support

Printer Support

  • Local Printers
  • Multi-Functional Devices
  • Network Printers
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PC Support

PC Support

  • Overview
  • Supported Devices
  • Services and Benefits
  • Why KompiTech PC Support Services?
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End-User IT Support

End-User IT Support

  • PCs
  • Printers
  • Phones
  • Conferencing Solutions
  • Retail POS
Read more
Datacenter and Network Infrastructure Management

Datacenter and Network Infrastructure Management

  • Servers
  • Firewalls
  • Routers
  • Switches
  • Rack and Cabling
Read more

How it works

Learn how to easily submit, track, and monitor your tickets through the mobile application.

Request IT support for any location, and support your team with trusted and vetted technicians

Raise any IT-related tickets with a couple of clicks from our mobile app.

Ad-Hoc Support

Specify the time and date you require the technician and leave the rest to us.

Our Service Desk autonomous algorithms will identify and assign a skilled engineer who will be dispatched to the specified location.

Ad-Hoc Support

View the progress of your tickets with instant reports.

Important information about all generated incidents and requests is available in the reporting dashboard.

Ad-Hoc Support

A whole free month to try out KompiTech
BLiTS ad-hoc support

  • Full access to our 24/7 Service Desk
  • Access to experienced and professional KompiTech technicians
  • Request IT help anywhere globally
  • Instant platform access utilising KompiTech's online legal agreement - no prolonged legal contract process
  • Pay by invoice or credit card
  • Pay per hour of service
  • Up to 10 tickets included in the basic package
    Need more monthly tickets? See other packages.
From $349 per month
$
0

for the first month

Create a Ticket
No credit card required

Common Questions

  • What does the monthly subscription fee cover?

    With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to provide both reactive and administrative support for routine tasks.

  • What's the purpose of pay per hour of service?

    When you raise a ticket, we’ll need to be dispatch a technician to your specified location. The time required by the technician to resolve the issue is billed per hour.

  • What is the difference between Ad-Hoc and Managed Services?

    The Ad-Hoc Service provides you with instant access to the platform and allows you to raise tickets. It’s ideal for a one-off request or project, enabling you to easily request a technician to be dispatched onsite. The Managed Services offers a comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.

  • How to change from the Ad-Hoc Support to Managed Services?

    Just contact us if you want to change from an Ad-Hoc Service to a Managed Service.

  • How do I know that an assigned engineer is qualified to complete my ticket?

    We only hire qualified and experienced professionals to ensure that we provide our customers with quality solutions.  We also have developed the KompiTech BLiTS certification program to ensure the highest quality of service.

  • When can I cancel the subscription?

    You can cancel at any time. Cancellation is effective at the end of our current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.